Shocking Service and communication of the Estates Departments

Standard Bank Estates Department: Disgusting service and communication regarding the handling of my late mother's estate.

We are now 10 months down the line after my mother passed away. After being handed over to the department's third representative, they are only now contacting the various institutions. The communication is poor to say the least. I have to contact them every week for an update and am lucky to get some trickle of progress. My mother's estate was a simple matter to wrap up of which I supp**** all the information required and only required the closure of a few bank accounts and 2 policies.

I lodged a complaint on the 13th of August which I still have not had a response to.

I even resorted to emailing the CEO of Standard Bank and have had no response.

I would strongly recommend that Standard Bank not handle your will or any of your estate matters.