Shocking service and communication from Standard Bank

<p>I have a SERIOUS complaint regarding my retrenchment insurance cover on my Revolving Credit Plan.</p> <p>I app**** to invoke this cover on my Vehicle Asset Finance agreement and RCP in January 2017 as per my banker's instructions.</p> <p>I sent off all the requested info per instruction from the contacts given to me and have since had to re-send this info for some reason but this was done months ago and the VAF seems to have been sorted out.</p> <p>On 18 March 2017 however Standard Bank debited my PURESAVE account (not even my cheque account) in the amount of R3790 to cover my RCP payment for the month - without my permission and without telling me why they were doing it!!!</p> <p>On further investigation it has turned out that I did not qualify for this cover as I app**** within the "6 month window period" which yet again with Standard Bank no-one informed me of.</p> <p>Standard Bank did not bother to contact me via email or post to inform me that my application was unsuccessful even though they claim that they did and now I am short R3790 which I need to be able to live as I am still unemployed!!!</p> <p>I will be taking this to the Ombudsman as well as I need that amount refunded into my Puresave account immediately at the very least as I literally do need it to live on as it really is my last resort money.</p> <p>VERY poor service and communication indeed.</p>