Shocking service all round

<p>I was contacted telephonically by a standard bank representative and offered a credit card. After completing the telephonic qualification the card was approved pending the submission of my documentation - the following morning once I had gathered everything I sent them through along with with the signed Pre agreement. I then went into the bank for FICA purposes where I was told all was on track and the card would be delivered In 7 - 14 days. </p> <p> </p> <p>A week after that I called in as there was no response confirming receipt of my docs and no response to emails sent to support or to the sales rep. Again I was told that all was on track. Nearing the end of the 14 day period I called again as I still hadn't heard anything - I was told that the card would be delivered latest that Friday. The Friday came and went with no word from the bank, I then called in again but this time was told that there was no record of the card ever being ordered ... I was told I would get a call from the team leader the following Monday to resolve the issue. Monday came and went and no phone call. I then decided to visit the branch - where I was told that the system had dropped my application? Marina was very helpful, and promised I would hear from someone in the applications department. It's been a week now and although marina has tried to get some feedback nothing has been done at all on Standards part to resolve the issue. I still have no idea what is going on with the application, I have been contacted by no one, and there has been no attempt to rectify the problem </p> <p> </p> <p>It has been around a month since the approval was given for the card. Somehow no one could tell me that there was a problem when I called in, my emails were ignored and even now when the problem has been identified there has been no attempt to rectify by Standard. </p> <p> </p> <p>Shocking service, they clearly don't need or want new business. I went through FNB who fed back to me every step of the way, within 7 days of my making the application the card was delivered to my office! Far superior service. </p> <p> </p> <p>I personally will never use or recommend standard bank. </p> <p> </p> <p> </p> <p> </p>