Shocking service - actually NO service at all!

Four years ago I moved from the Western Cape to KwaZulu Natal. I went into the new branch and changed my address. In January I received an SMS informing me that my new card had been sent to a Cape Town branch. I went back to my new local branch and again gave them my new address details. I was told that my new card would be delivered to the branch in about ten days. Three months later and I still have not received my new card. I've tried phoning the Standard Bank number and twice had the phone cut off on me as I was explaining the problem. I have never come across such poor service from a bank, it's absolutely shocking, no one is interested in helping me it seems and I am beyond fed up with Standard Bank!