Shocking service across all dpts in Std Bank

<p>I cannot explain how terrible Std Bank service is! As an ex-staff member and loyal customer for the past 10 years I am sad that today I will be closing all my accounts. I cannot contact their prestige line, ***** line, ***** investigations or my prestige banker as they dont answer their phones or email (consistently for 3 months!). As I type this I have been waiting for an answer to my call for 17 minutes thus far. ***** was conducted on my account 5 June which I immedately reported and when to the vendor to stop the transactions. Std Bank has not got back to me yet nor have they reversed the ***** charges! This after they added insurance to our account without our permission which it took 3 months to remove and after escalating the terrible service numerous times no one cares. Today I will be moving all our accounts across to FNB.</p>