jK
jean K
1 reviews | Active since Apr 2013
25 Oct 2023, 14:09
Shocking service
Absolutely shocking. My husband has been dead for almost ten years and the bank seems to be unable to unlink our profiles. This is causing problems for me and I now cannot link my new credit card to my mobile app
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
25 Oct 2023, 14:14Dear Jean
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Oct 2023, 14:14
Official
Dear Jean
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
jK
jean K's updateReviewer Update
25 Oct 2023, 16:12Thanks for the reply. I’m hoping that someone gets back to me very soon as this is very irritating and frustrating
jK
jean K's update25 Oct 2023, 16:12
Reviewer Update
Thanks for the reply. I’m hoping that someone gets back to me very soon as this is very irritating and frustrating
Standard Bank's replyOfficial
25 Oct 2023, 16:17Dear Jean
One of our consultants will most definitely contact you.
Please be on the look out for further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
One of our consultants will most definitely contact you.
Please be on the look out for further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply25 Oct 2023, 16:17
Official
Dear Jean
One of our consultants will most definitely contact you.
Please be on the look out for further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
One of our consultants will most definitely contact you.
Please be on the look out for further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
jK
jean K's updateReviewer Update
26 Oct 2023, 06:41Thanks for your reply. How will they contact me. My contact number is ***
jK
jean K's update26 Oct 2023, 06:41
Reviewer Update
Thanks for your reply. How will they contact me. My contact number is ***
Standard Bank's replyOfficial
26 Oct 2023, 07:27Hi Jean
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Oct 2023, 07:27
Official
Hi Jean
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for providing us with your information. Our team will look into this matter and provide feedback.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
26 Oct 2023, 10:08Thanks. I need to get this sorted urgently as now I can’t even access my bank on my computer. So basically I’m unable to do anything
jK
jean K's update26 Oct 2023, 10:08
Reviewer Update
Thanks. I need to get this sorted urgently as now I can’t even access my bank on my computer. So basically I’m unable to do anything
Standard Bank's replyOfficial
26 Oct 2023, 10:27Hi Jean
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Oct 2023, 10:27
Official
Hi Jean
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Oct 2023, 11:17Dear Jean,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Oct 2023, 11:17
Official
Dear Jean,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***