1 reviews | Active since Oct 2009
Shocking Service
Standard Bank homeloans app**** COVID relief on my two homeloans and further extensions. Debit orders for my smaller homeloan have not gone off on my account as these are paid by debit order each month. My smaller homeloan is now reflecting as being in arrears when i have never missed a payment as well as Standard Bank not debiting my account? How can you put my account in arrears?
Can you please urgently fix my account status, i am not in arrears nor is it my fault that you have not debited me as a result of the Covid payment relief plan? Can you also please urgently fix my credit bureau information! I spoke to consultant Gabisile Mthembu 10/12/2020 who was extremely rude and refused to listen to me. I asked to her team leader where she subsequently kept me on the call on hold without speaking to him. This is truly appalling service standard bank. Please sort this out urgently!
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 15/10/2020.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 15/10/2020.
Kind regards
Complaint Resolution Centre