LB
Linda B
1 reviews | Active since Apr 2009
08 Jan 2024, 17:32
Shocking service
Once upon a time, I had two account managers for my business accounts. A new one was introduced last year. THE SERVICE HAS BEEN ABYSMAL! The supposed new manager appears to have left SB. I have now resorted to emailing ***. I do not even get an automated response! Do the staff of SB actually ever use their appalling services? SHOCKING, JUST SHOCKING!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Jan 2024, 17:35Hi Linda
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jan 2024, 17:35
Official
Hi Linda
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
10 Jan 2024, 14:25Hi Linda
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jan 2024, 14:25
Official
Hi Linda
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team