RH
Rob H
1 reviews | Active since Oct 2010
24 Oct 2020, 20:08
Shocking service. A one star rating is complimentary
After 4 days of not being able to banking transactions. I phone my bank. They suspended my account because I stopped debit order from repeating. They then released the suspension and banking continued, until today. Standard bank decided to authorize the debit order I had cancelled, despite me saying I do not wish that transaction to take place. So what do they do, they say they can’t reverse the transaction, and then to top it, they suspend my account again. Shocking service to say the least. I will be closing my accounts and move my banking on Monday.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Oct 2020, 04:03Hello Rob
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Oct 2020, 04:03
Official
Hello Rob
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
RH
Rob H's updateReviewer Update
26 Oct 2020, 09:49and so despite standard bank assuring me that they will address the matter with urgency and they appreciate my support - the matter remains unresolved the matter of urgency has still not been dealt with.
as a reader I guess you can make up your own mind. All words and no action. AS USUAL
as a reader I guess you can make up your own mind. All words and no action. AS USUAL
RH
Rob H's update26 Oct 2020, 09:49
Reviewer Update
and so despite standard bank assuring me that they will address the matter with urgency and they appreciate my support - the matter remains unresolved the matter of urgency has still not been dealt with.
as a reader I guess you can make up your own mind. All words and no action. AS USUAL
as a reader I guess you can make up your own mind. All words and no action. AS USUAL
Standard Bank's replyOfficial
28 Oct 2020, 13:36Hello Rob
Thank you for posting your comment.
Thank you for posting your comment.
As per our telephone conversation today 29 October 2020, we confirm that the matter is closed based on incomplete information provided.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Oct 2020, 13:36
Official
Hello Rob
Thank you for posting your comment.
Thank you for posting your comment.
As per our telephone conversation today 29 October 2020, we confirm that the matter is closed based on incomplete information provided.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Complaint Resolution Centre
***
*** (fax)
***
RH
Rob H's updateReviewer Update
28 Oct 2020, 14:36To whom it may concern, (Complaint resolution Center)
We have directed our communication to Mr Tshabalala, for his attention.
The matter may seem to be closed from your perspective but as I tried to express in my discussion with you, the matter is being dealt with by Mr Thabalala and others.
Your insistence to interrupt me during our conversation led me to terminate a rude and unbecoming conversation, not acceptable in any terms of the imagination in terms of a client / banking relationship.
You will be advised accordingly
We have directed our communication to Mr Tshabalala, for his attention.
The matter may seem to be closed from your perspective but as I tried to express in my discussion with you, the matter is being dealt with by Mr Thabalala and others.
Your insistence to interrupt me during our conversation led me to terminate a rude and unbecoming conversation, not acceptable in any terms of the imagination in terms of a client / banking relationship.
You will be advised accordingly
RH
Rob H's update28 Oct 2020, 14:36
Reviewer Update
To whom it may concern, (Complaint resolution Center)
We have directed our communication to Mr Tshabalala, for his attention.
The matter may seem to be closed from your perspective but as I tried to express in my discussion with you, the matter is being dealt with by Mr Thabalala and others.
Your insistence to interrupt me during our conversation led me to terminate a rude and unbecoming conversation, not acceptable in any terms of the imagination in terms of a client / banking relationship.
You will be advised accordingly
We have directed our communication to Mr Tshabalala, for his attention.
The matter may seem to be closed from your perspective but as I tried to express in my discussion with you, the matter is being dealt with by Mr Thabalala and others.
Your insistence to interrupt me during our conversation led me to terminate a rude and unbecoming conversation, not acceptable in any terms of the imagination in terms of a client / banking relationship.
You will be advised accordingly