Shocking service

<p>In October my elderly parents went to the Bedford Centre branch as they needed to renew their investment. They waited for just under an hour before getting assisted which in it`s self is absolutely shocking.. We were then told by Musawenkosi Makhoba who assisted them that he would email the statement of the Account where interest was credited to so we could see that in fact interest from investment that was falling due had been in fact credited to that account. However we received nothing so last week i emailed him and asked him for it. Sent me copy of Investment account but not the other despite my three requests for such. Just sick and tired of this ****py service where customer has to beg to get anything from this ridiculous bank.</p>