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Lauren D
1 reviews | Active since Jul 2012
05 Aug 2020, 11:55
Shocking Service
I needed to open a current account to link to my savings which could not be done on Internet Banking. On 4 August I stood in a queue outside Menlyn Park Standard Bank from 09h00 to 14h30. All clients stood in the same queue, which snaked all the way down the passage. No chairs and no separate line for Pensioners. 5 1/2 hours to deposit into YOUR bank. Shocking!!
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
05 Aug 2020, 15:12Dear Lauren
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Standard Bank's reply05 Aug 2020, 15:12
Official
Dear Lauren
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
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Lauren D's updateReviewer Update
06 Aug 2020, 11:49This reply is not good enough as your problems are due to the fact that you have closed so many branches which really concerns me and makes me wonder if I should be banking elsewhere? Do the decent thing for your clients and at least hire a 100 plastic chairs for each of your open branches so your clients can sit down during the 5+ hours wait. Now I have the daunting task of collecting my bank card and waiting another 5 hours. I shall be taking my fold-out chair. #stillveryangry #over60yearold
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Lauren D's update06 Aug 2020, 11:49
Reviewer Update
This reply is not good enough as your problems are due to the fact that you have closed so many branches which really concerns me and makes me wonder if I should be banking elsewhere? Do the decent thing for your clients and at least hire a 100 plastic chairs for each of your open branches so your clients can sit down during the 5+ hours wait. Now I have the daunting task of collecting my bank card and waiting another 5 hours. I shall be taking my fold-out chair. #stillveryangry #over60yearold
Standard Bank's replyOfficial
18 Aug 2020, 09:27Dear Lauren
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply18 Aug 2020, 09:27
Official
Dear Lauren
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
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Lauren D's updateReviewer Update
18 Aug 2020, 11:24Matter closed after 2 weeks. Thank you Clint Petersen.
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Lauren D's update18 Aug 2020, 11:24
Reviewer Update
Matter closed after 2 weeks. Thank you Clint Petersen.