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Deidre M

1 reviews | Active since May 2021

23 May 2021, 15:24

Shocking service

I have a house which I rent out in South Africa - the mortgage is through Standard Bank and although they charge me exorbitant fees - they just do not acknowledge me as a customer cause I don’t reside in South Africa, it is impossible to deal with them - out of 10 emails sent to them begging them to assist me - i get a one liner stating that they have just closed my Access bond and I have to reapply - not sure how they can just do this and how they expect me to even reapply when they don’t acknowledge me at all- their customer service email will get answered once in a 2 week period it truly is shocking. I cannot just phone them and I am at my wits end on trying to get someone to assist - it is as if they employ robots to respond with no helpfulness whatsoever.

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Replies (2)
Standard Bank
Standard Bank's reply23 May 2021, 20:00
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
*** 
DM
Deidre M's update30 May 2021, 11:21
Reviewer Update
So exactly what I thought - just a robotic response - not one person from Standard Bank has bothered to make contact with me about the above however they have now closed my accessbond without even asking me if they can. What is going on - they take advantage of me because I reside in the UK. Absolutely shocking bank to deal with. Once when I had an issue with Capitec - they bent over backwards to sort out my problem and even phoned me.