SHOCKING SERVICE

<p>It has literally been more than 2 months that I have been trying to get an issue resolved with Standard Bank. I have literally been emailing two departments for more than 2 months trying to get an answer and each time I get a different person in each of the 2 divisions, or alternatively have been phoning the two departments and again speaking to a different consultant each time and each time either via email or telephonically I am told to contact the other department, when I call the other department they refer me back to the previous department. I have even gone so far on the 6th June to send a complaint to the Standard Bank Complaint Resolution Division, I received an automated response immediately to say that my email had been received, I then received an email from a 'person' who apologised for the inconvenience and distressed caused and the necessary feedback would be given to me as soon as possible. On Monday 20th I emailed the person (this time I had a specific email address not just a general email address - hence my mention of receiving an email from a 'person') to enquire if she had any updates, no response. I phoned her yesterday as I had her direct telephone number from the signature on her email address and no answer - I left a voicemail for her to call me, I still (Weds) have not had any reply. I have now enquired as to who she reports to and have tried to call her, but again, surprise surprise no answer - I have left a voicemail - lets see how long they now take to get back to me - AND THIS IS THE COMPLAINTS RESOLUTION DEPARTMENT - JOKE!!!! All I want is an answer and everyone just pushes me from one person/department to another. Very frustrating, can't believe this has been going on for nearly 3 months and nobody can give me an answer!!!! </p>