PK
Pam K

1 reviews | Active since Jun 2016

17 Jun 2016, 22:41

SHOCKING SERVICE

<p>It has taken Home loans and Benoni Lakeside branch 4.5 months to FICA my account absolutely the worst service from their call centre to Branch Manager to Business Banker. THEY ARE ALL PAPER PUSHERS THAT HIDE BEHIND BANK POLICIES.I dont know how any business ever gets done with this bank I regret using them they have terrible systems never give feedback and their turn around time is shocking. You practically have to beg for them to get things done.</p> <p>The call centre is rude and from all the lovely procedures they have in place to protect their clients you cant get anything done this new way of banking DOES NOT WORK..........</p> <p>Dont bother even trying to contact the branch they never answer........</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Jun 2016, 07:37
Official

Good day Pam Kal

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply21 Jun 2016, 06:21
Official

Good day Pam Kal

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********