mM
melaboo M
1 reviews | Active since Nov 2016
29 May 2023, 11:24
SHOCKING SERVICE!!!
Shocking Service!!! My standard bank card exp in less than 2 days and im still waiting on my card to be delivered. I call the customer service on Saturday and the card is still at the courier company DSV.
I need answers please why has my card not been delivered. There is no way that I am able yo collect at a branch this week because I work a 8 to 5 Job!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 May 2023, 11:30Dear Mellisa
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please be aware that once your card has been delivered to your desired branch, it will be held for 55 days after an SMS confirmation has been provided for collection.
Please let us know if there is anything else we can do to make this process easier.
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please be aware that once your card has been delivered to your desired branch, it will be held for 55 days after an SMS confirmation has been provided for collection.
Please let us know if there is anything else we can do to make this process easier.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 May 2023, 11:30
Official
Dear Mellisa
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please be aware that once your card has been delivered to your desired branch, it will be held for 55 days after an SMS confirmation has been provided for collection.
Please let us know if there is anything else we can do to make this process easier.
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please be aware that once your card has been delivered to your desired branch, it will be held for 55 days after an SMS confirmation has been provided for collection.
Please let us know if there is anything else we can do to make this process easier.
Kindest regards,
Standard Bank Hello Peter Team
mM
melaboo M's updateReviewer Update
29 May 2023, 12:25This does not help at all
My card expires in 2 days??? The card is us still at the courier company!!!!
My card expires in 2 days??? The card is us still at the courier company!!!!
mM
melaboo M's update29 May 2023, 12:25
Reviewer Update
This does not help at all
My card expires in 2 days??? The card is us still at the courier company!!!!
My card expires in 2 days??? The card is us still at the courier company!!!!
Standard Bank's replyOfficial
29 May 2023, 12:33Hello Mellisa
Thank you for getting back to us, we will have our service team look into this matter and provide you with an update.
Please be on the look out for a call from our team, as we investigate the cause of delay.
Thank you for getting back to us, we will have our service team look into this matter and provide you with an update.
Please be on the look out for a call from our team, as we investigate the cause of delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 May 2023, 12:33
Official
Hello Mellisa
Thank you for getting back to us, we will have our service team look into this matter and provide you with an update.
Please be on the look out for a call from our team, as we investigate the cause of delay.
Thank you for getting back to us, we will have our service team look into this matter and provide you with an update.
Please be on the look out for a call from our team, as we investigate the cause of delay.
Kindest regards,
Standard Bank Hello Peter Team