RL
Rosemary L

1 reviews | Active since Sept 2015

25 May 2016, 12:19

Shocking Service

<p>A CASH deposit was made at your Cresta branch on Sunday 22 May. Today, Wednesday 25th May, the money is STILL not in my account. Barbara from the Cresta Branch phoned me on Monday to say they were experiencing "system problems" and they were battling to process the money. However, I have subsequently not heard from her, and have been unable to contact the branch. This is extremely frustrating and downright wrong, and I would like a response from Standard Bank as soon as possible.</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 May 2016, 12:36
Official

Good day Rosemary

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 May 2016, 04:59
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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