Shocking service

Walked into the SB Gateway branch to get a confirmation of account letter on my 7 year old sons account of which I am the account holder . Asked the consultant who was supposed to be the "face of the branch"seeing as shes at the entrance of the branch. The lady had no idea what I wanted. She kept insisting that only a bank statement can be printed and nothing else. I told her that I had gotten this before for which she claims only a branch manager at a "bigger" branch can do. She says that the branch is only a service branch for which I responded that there is no service being offered. She was rude unappologetic and never smiled once. She had no idea what she was doing. I asked her for her name to which she scribbled it down and gave to me. I find Julie reddy to be rude not tolerant of customers needs and requests. For a corporate company not to train their staff properly is shocking. I went to the la lucia ridge branch and had it done in 5 mins.