SHOCKING SERVICE

I am the executor of an estate late account which was opened at The Glen, Johannesburg branch. Money has to be refunded from SARS but they are not able to do so into this type of account. I called at The Glen last Thursday to enquire about opening a savings account in the estate name to accommodate this transaction. I was informed by the person assisting me that the account had been delegated to a Business banker KEDIBONE RAMAILA and that the account had been transferred to another branch - she was not able to tell me exactly where. Attempts to contact KEDIBONE RAMAILA were unsuccessful as her e mail stated "out of office" with no return date. A mail was then sent to KAGISO NKWE asking him to open the account and to contact me. To date NOTHING has happened. Shocking service? or is it because the estate is almost finalised and the bulk of the +/- R4 000 000 has already been paid to the beneficiaries and so the account is no longer of any value to the bank???