CM
Carryn M
1 reviews | Active since May 2010
02 Sept 2026, 11:05
Shocking Service
I have been a loyal Standard Bank customer for over 30 years, and I have never experienced such shocking service. I have spoken to numerous agents in an attempt to resolve my banking issues, yet nobody seems able to assist or take ownership of the problem. I have been unable to make EFT payments, and matters have now deteriorated to the point where I cannot even access my Internet Banking. This is extremely frustrating and unacceptable, particularly after being a customer for more than three decades. I expected far better service and support from a bank I have trusted for so many years. I will be closing my account today. I have had enough.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Sept 2026, 11:21Dear Carryn,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Sept 2026, 11:21
Official
Dear Carryn,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
CM
Carryn M's updateReviewer Update
02 Sept 2026, 11:23Please do not contact me. I have spoken to numerous agents/staff over the last 2 days and nobody can assist. I'm not interested.
CM
Carryn M's update02 Sept 2026, 11:23
Reviewer Update
Please do not contact me. I have spoken to numerous agents/staff over the last 2 days and nobody can assist. I'm not interested.
Standard Bank's replyOfficial
02 Sept 2026, 14:31Dear Carryn,
We hope you are well.
Please note that we are required to contact you via a recorded telephone line in order to assist you accordingly.
As you have indicated that you do not wish to be contacted, we will proceed with closing this matter.
Should you still require further assistance, kindly provide us with a suitable date and time for us to contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you are well.
Please note that we are required to contact you via a recorded telephone line in order to assist you accordingly.
As you have indicated that you do not wish to be contacted, we will proceed with closing this matter.
Should you still require further assistance, kindly provide us with a suitable date and time for us to contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Sept 2026, 14:31
Official
Dear Carryn,
We hope you are well.
Please note that we are required to contact you via a recorded telephone line in order to assist you accordingly.
As you have indicated that you do not wish to be contacted, we will proceed with closing this matter.
Should you still require further assistance, kindly provide us with a suitable date and time for us to contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you are well.
Please note that we are required to contact you via a recorded telephone line in order to assist you accordingly.
As you have indicated that you do not wish to be contacted, we will proceed with closing this matter.
Should you still require further assistance, kindly provide us with a suitable date and time for us to contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
CM
Carryn M's updateReviewer Update
02 Sept 2026, 14:38I did not say that I didn't want to be contacted. I want a manager to call me. I have spoken to about 10 different people and nobody can solve the issue. Check your records and see what the problem is. A manager can then call me. Lovely, you will be closing the matter. Can't say I'm surprised.
CM
Carryn M's update02 Sept 2026, 14:38
Reviewer Update
I did not say that I didn't want to be contacted. I want a manager to call me. I have spoken to about 10 different people and nobody can solve the issue. Check your records and see what the problem is. A manager can then call me. Lovely, you will be closing the matter. Can't say I'm surprised.