Shocking Service

Being a Standard Bank Client in excess of 25 years, I am shocked with the service offered by the Home Loan Call Centre. I've recently changed my debit order details for my home loan account and in stating same, I've been trying to contact the call centre on ***since Monday 25th Jan-16 to date, I follow the prompts to speak to a consultant, so I can verify my new debit order details are in place, I wait in excess of 5 minutes, with the longest being 11 minutes and just unable to get thru to a consultant. This has happened to me more than 5 times this week, and I'm still unable to get thru to this dept. In light of technology, I would have expected Standard Bank to transform their processes to make interaction with their clients more efficient and Timeous, however it feels as if Standard Bank offers the contrary. I must add that this is not my first encounter for this kind of service from Standard Bank, initially when I app**** for my home loan, I was given the run around for almost two months to have the loan approved, despite having a Standard Bank Home Loan. Standard bank is miles behind of its competitors from a client service perspective, shocking service.