PV
PORCIA V

1 reviews | Active since Feb 2013

26 Sept 2019, 13:34

shocking service

Waited 15 minutes on a teller. I eventually get to the teller and she leaves the cubicle saying I have to wait on the other teller. The other only tellers she is referring to is busy giving Deboinairs change and waitiing on an account numeber busy with this for the lst 10 minutes. The teller that left comes back no apology,no greeting and whenI ask about it she decided to argue with me instead saying she didnt call but she didnt call any of the previous clients also...Clients just walked up to her....I try and not make use of the branch for this reason...Bad service from staff. I am gisgusted in the manner the teller handled this situation .

0
Replies (1)
Standard Bank
Standard Bank's reply26 Sept 2019, 21:18
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
***
***