MB
Michael B
1 reviews | Active since Apr 2017
30 Dec 2019, 10:44
Shocking Service
In November I requested standard Bank Home Loans to allow me to arrange my own insurance. My request was approved on 16 November 2019 - (Zaakirah Bartlett Birkenstock). Due to timing overlap there was a duplication of premiums. i.e. both insurance companies deducted their premiums. The email of 16/11/2019 stated that a 50% refund would be credited to my bond account within 6 to 8 working days. On 2/12/2019 I queried why this had not been done. My email was read on 4/12/2019. Todate I have not received a reply to my email and the refund has still not been credited to my bond account
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Replies (3)
Standard Bank's replyOfficial
30 Dec 2019, 10:51Dear Michael Bilsbury
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply30 Dec 2019, 10:51
Official
Dear Michael Bilsbury
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
MB
Michael B's updateReviewer Update
07 Jan 2020, 15:33The original arrangement was that the refund would be made within 6 to 8 business days.
Standard Bank haven't even bee able to resolve my complaint in 7 business days.
Standard Bank haven't even bee able to resolve my complaint in 7 business days.
MB
Michael B's update07 Jan 2020, 15:33
Reviewer Update
The original arrangement was that the refund would be made within 6 to 8 business days.
Standard Bank haven't even bee able to resolve my complaint in 7 business days.
Standard Bank haven't even bee able to resolve my complaint in 7 business days.
MB
Michael B's updateReviewer Update
21 Jan 2020, 11:51This matter should have been resolved within 6 to 8 business days from 16 November last year. Its now the 21st of January 2020 and other than an acknowledgement of my complaint, nothing has been done.
MB
Michael B's update21 Jan 2020, 11:51
Reviewer Update
This matter should have been resolved within 6 to 8 business days from 16 November last year. Its now the 21st of January 2020 and other than an acknowledgement of my complaint, nothing has been done.