Shocking service

I app**** for a new account with Standard Bank on the 16th of March. Mzwakhe Tshabalala contact me and I explained to him that I would like to transfer my whole portfolio from ABSA to Standard Bank which would obviously include my credit card, overdraft, funeral policy and accounts for my children. He told me that is not a problem as Standard Bank would give me a credit card and overdraft with the same limit but a better interest rate and that would then be used to settle the outstanding amounts with ABSA so that I can close those accounts. I was then handed over to Sthembiso Ndlangisa to whom I had to send my proof of income, etc. This was all done on the 20th of March. After numerous follows ups which I had to send to Sthembiso, I was then advised on the 12th of April that my application for credit was declined. When I said to her but I do not want ADDITIONAL credit, I want to close my accounts with ABSA, she said she would escalate the matter, but yesterday I was informed that it is still declined. So firstly Standard Bank gives false information, they are not interested in new accounts as had mine been successfully transferred, my parents and my brother-in-law and sister would have moved their portfolios over as well. More than a month of my time had been wasted as this process could have been finalised now with another bank already.