Shocking service

I started a home loan application in mid September and it has still not been completed. Despite Standard Bank constantly advertising a 24 hour turn around time on applications, mine has been busy for a month and a half now.<br> <br> I've complained via telephone several times that this process is taking way too long on your side, but it seems to fall on deaf ears because nothing ever changes. And despite asking for regular updates, no information is ever given, except for 2 meaningless smses I have received since September saying that you are busy with my application.<br> <br> Even when promises are made that you will find out what the hold up is, and that you will get back to me before close of business, I am left waiting and no update ever comes.<br> <br> I feel the service I have gotten from you thus far is absolutely disgusting! Please sort this out immediately and get back to me.