SHOCKING SERVICE

Just got off the phone with a Standard Bank employee. I have settled my account in full as it was in an overdraft with monthly charges that accumulated from not using the account due to being unemployed.

Without advising me or letting me know via ANY communication platform Standard Bank handed me over to a 3rd party collections company.

I got employed end of July , made a payment arrangement for the monthly fees which accumulated to the value of R1500.

I paid each week and settled it end of October. I've followed all the procedures and I've called multiple times I made a call on 10 Nov for closure of the account the lady said she put in the request for closure.

I use my Standard Bank app daily and I can see it's still open today Sunday 19 Nov.

I just called again and the guy told me it's still open and it's with the collections department still.

The level of service is ABSOLUTELY UNACCEPTABLE. I DO NOT WANT THE ACCOUNT AND REQUEST CLOSURE IMMEDIATELY!!!!

Why did I have to pay R1500 monthly fees for nothing and still waste my time, my airtime, my money for something I DO NOT WANT!