Shocking Service!

I went to Standard Bank at Chilli Lane 2 weeks ago (22 July) to apply for an extension on my existing loan. I was told that it would take 48 hours to obtain approval. All the documents were submitted at the branch, and the relevant documents signed. By the 24th July, I had not had any feedback from the branch, but received a phone call from the credit department to submit all of the documents again. I was once again told that it would take 48 hours to obtain approval. I then received an email from the branch on 31 July, requesting that I submit bank statements yet again. Two weeks later, and there is still NOTHING! Some sort of response (other than requests to continue submitting the same documents over again) would be great.<br> <br> I have been with Standard Bank for 25 years, and have never experienced such shocking service from them before. I am now considering moving all of my business to another bank, who will be able to deliver the services within the specified time frames without requesting the same documents three times over, and most likely at lower rates than I am currently being charged.