SHOCKING SERVICE

Ever since I re-opened my accounts with Standard Bank a few months ago, I have spent most of my time cursing the day that I made this unfortunate mistake! After all that has happened (too many issues to mention at this time) and the NON-SERVICE culture I have experienced with Standard Bank, I cannot even get someone to assist me with capitalising an amount of R40,000 which I transferred into my Revolving Credit Loan account for the purposes of reducing my monthly installment payment amount to save interest. I spoke to numerous people (as usual, at Std Bank you speak to all sorts of people before anyone can actually help you), then told by Brandon (at general enquiries) to speak to someone else, and put me through to another person by the name of Tsakane, who then told me to email [Email Removed] and explain my request, who then emailed me back a day later saying: \Kindly note that credit does not have the mandate to assist with credits.....". Now I'm back to square one!! Not to mention the nightmarish saga I was put through setting up the loan in the first place! Every time I need you to do your bit"