Shocking service

We have been trying to open a non resident account since 26 June so that my brother who emigrated in 1996 (making use of Standard Bank Kloof) can get a retirement annuity paid out. To say that the service has been shocking is a gross understatement. I have spoken to the consultant Kagiso many many times but there is always some "problem" and he then promises to let me know of progress, but never does. Can somebody please sort out this problem