Shocking Service

I've been battling since end Feb. to change my sons account to a student account since he turned 16 the account was blocked. Service @ Village Square Randfontein is shocking. 1st they wanted proof of studies, today I took a school account with. First no one can direct you to the correct department, after in Q for 30 min directed to consultant, Lawrence Pakela, he 1st has chat with security for few min, then shows us to his cubicle we explain that my son turned 16 has to change account we give him ID & school account Lawrence phones someone called Lebogang to find out what is needed for this account & has a conversation with Lebogang about other stuff before telling us that the document we gave needs a school stamp. Why was I not informed the first time that I need a school stamp on the letterhead from the school! I mean really, my son is with me in his school uniform with a letter from the school. They just know how to waste a persons time. We have a total of 12 accounts with STD bank, maybe I should close them all and move to a bank that wants business!