Shocking Service

There is really no words to describe how I currently feel about Standard Bank and their staff that work for them. I've been having a life policy with them for more than 4 years and only recently found out that the only way to keep the policy is if it is debited from your account! You can not make an arrangement to make a payment over the counter or do an eft payment into an account as there is no account... They are not even prepared to assist a customer (which is experiencing some problems) to assist them with an alternative arrangement. This is shocking to me that a big corporate business if you want to call it can not even come to an agreement on how to look after their customers. The less you have... the more they want. The more you have the more they wine and dine you....