1 reviews | Active since Jan 2018
Shocking Service
On the 9th of January 2018, we lodged a claim for the worsening state of our ceiling, skirting boards and lights. This was caused by heavy rain and hail damage to the roof in which a previous claim was declined. We received a SIL Claim number, and a Clearance Authority Number, but to date NO Service Provider has contacted us. Attempts to contact the call center have been to no avail, spending up to an hour a day waiting in the queue. And trying to log into the website to "manage our own insurance" also yielded no results. Shocking Service for a dependable customer.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,