Shocking Service

In a 5th attempt to collect my credit card I failed once again, previous occassions lines were so long and waiting time was an average 1.5-2 hours . Consultant requested a recent utility bill since the one I had with me was over the 90 day period even though it would of been valid if I had actually got to the counter the phrevious four times. I was able to get a copy emailed to me while waiting at the counter then I was advised affidavit which I had with me since I live with my boyfriend was rejected. Consultant then went to manager who said that documentation was not sufficient. For the amount of bank fees we get charged it is an absolute insult to receive this type of "service'. I have been at this branch on many occassions and have witnessed clients losing their cool over how this branch is run.