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cooperkcit C

1 reviews | Active since Aug 2016

31 Aug 2023, 10:59

Shocking service

My bank account has been disabled and have tried calling prestige bankers via call and email to no avail and am currently sitting in the branch in Noordhoek. To add to issue still waiting more that 3 weeks for Wills dept and Home loans to contact us about an issue.

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Replies (4)
Standard Bank
Standard Bank's reply31 Aug 2023, 11:15
Official
Dear Kevin

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We will reach out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards,
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply11 Sept 2023, 16:17
Official
Dear Kevin

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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cC
cooperkcit C's update11 Sept 2023, 16:25
Reviewer Update
Thank you to Thabisile for getting the Standard Bank team to finally sort out our issues. Well done Thabisile you are my hero -:)
Standard Bank
Standard Bank's reply11 Sept 2023, 16:50
Official
Dear Kevin

Thank you for taking the time to rate us positively and give us such excellent feedback. 

We truly appreciate it. Have a lovely day further! 

Kindest regards
Standard Bank Social Media Team 
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