SHOCKING SERVICE

Item: Standard Bank
Rating: 1
Author: Willem S

Last night I attempted (3 times!!!) to make a payment of R2955.00 to UNISA via their website. THREE TIMES my transaction was rejected by Standard Bank. Eventually I had to make an immediate payment to my daughter in law (ABSA) so that she could pay UNISA on my behalf. This mess-up cost me R50.00 to effect the immediate payment.

I 1) demand an explanation for the mess-up and 2) demand a refund of the R50.00 for the immediate payment. I cannot see why I should be out of pocket because of your mess-up. Just a week earlier I made a payment of more than R10000.00 without a problem and last year had no problems paying UNISA.

On top of all of this I tried to phone Standard bank for assistance. I held on for 17 minutes after being transferred to the correct person but my call apparently was not as important to you as you claim! This morning I e-mailed them and of course I am only important enough to warrant an answer with a day!

Helpful (0)

Replies (5)

Willem S's updateReviewer Update

25 Jan 2022, 06:11

The payment was done via the UNISA website. So OBVIOUSLY that website informs me that the transaction was rejected. The message reads:

An attempt to process your credit card payment to Unisa is hereby acknowledged.

We regret to inform you that the payment has not been accepted by the bank.

Please contact your bank or find an alternative method of payment.

Surely your very advanced IT system should be able to tell you that I attempted a payment and should also tell you exactly why it was rejected???

Willem S's update25 Jan 2022, 06:11

Reviewer Update

Standard Bank's replyOfficial

25 Jan 2022, 06:15

Thank you, we will escalate your concerns to our team.

Standard Bank's reply25 Jan 2022, 06:15

Official

Thank you, we will escalate your concerns to our team.

Willem S's updateReviewer Update

27 Jan 2022, 09:45

This morning I had another transaction for R158.00 rejected and in the mean time Standard Bank is dragging their feet. When, if ever, will someone wake up and do something? I received an SMS to call the ***** department for the R158.00 transaction despite the fact that the bank goes through the elaborate OTP procedure!!

Willem S's update27 Jan 2022, 09:45

Reviewer Update

Willem S's updateReviewer Update

27 Jan 2022, 09:51

And guess what: YOU CANNOT GET THROUGH TO THE ***** DEPARTMENT! Is that what Standard Bank call service?

Willem S's update27 Jan 2022, 09:51

Reviewer Update

And guess what: YOU CANNOT GET THROUGH TO THE ***** DEPARTMENT! Is that what Standard Bank call service?

Standard Bank's replyOfficial

28 Jan 2022, 14:11

Hello Mr Swanepoel

Thank you for taking the time to speak to us.

Once again we sincerely apologise for the inconvenience caused.

Thank you for being a loyal customer.

Kind regards
Standard Bank Help Centre
***

Standard Bank's reply28 Jan 2022, 14:11

Official