Shocking Service

In January 2015 I went to close an account as I had moved my business to another bank, Trish Naidoo advised that I should rather open an Access Account, I instructed him to moved my beneficiaries/ debit orders to the new account and close the old one. This was not done, on 10 March 2015 I went again to the branch. The account that should have been closed in January has been incurring charges and now I have had to pay for an error on the bank's part and no one is taking any responsibility. A 14 year banking relationship has gone down the drain, I'm convinced I made the right decision switching banks, if this is the calibre of consultants they have who cant even follow a simple instruction to close an account, I will not be going to that branch anymore. Then a rude Reeshana calls to explain a problem I've already brought to their attention on several occasions and still no one has offered any solution. Why would I need 2 accounts to serve the same purpose, why would Trish move beneficiaries to a new account and keep an old one that I do not even transact on (I know there's records of this), why am I the one having to do all this run around in an effort to have this resolved?