SHOCKING SERVICE

Our geyser burst in the early hours of the 5th May 2015. We awoke to the leaking geyser and instantly knew that it had burst. My husband took the day off in order to sort this out as we have claimed for a burst geyser before and the turnaround time is usually a few hours. He logged a claim at 8am and was told that a contractor will be out by lunch time. Much to his disgust the contractor waltzes in at 16:00pm and just looks and tells us the geyser is installed incorrectly. How is this our PROBLEM!!! This geyser was replaced by one of your contractors in May 2013. We are not plumbers or specialist in this field to know whether the geyser is installed correctly or incorrectly. We take it in GOOD FAITH that the insurance company will send out reputable contractors that know what they doing. Anyway the geyser is still not sorted and it is 24 hours later. This is DISGUSTING, ATROCIOUS<br> service from standard Bank who didn't even bother to follow up or expedite this claim.