1 reviews | Active since Jun 2017

04 Aug 2017, 11:20

Shocking service

<p>I did an EFT and the incorrect amount was populated after I inserted the correct amount, and the payment went through. I immediately logged the query ( ********** 836) - this was on the 25/07/2017. I have been following up since, and nothing is getting done. I am now threatened of being blacklist because if this. I am seriously considering it to move my accounts if this does not get resolved today still.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply04 Aug 2017, 14:02
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply07 Aug 2017, 07:05
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***