Shocking service

<p>Today after finding a debit order on my account which is not mine I phoned to ask for this to be reversed. This morning I held an for 15-20 mins and eventually gave up. This afternoon after holding for 20 mins my call was finally answered. The consultant informed me initially that the debit order could be reversed but not the fee I had been charged. I asked to speak to a manager about this and he informed me that this would take some time as he would have to find one. I said I would hold. He eventually came back to say that there was no manager available and I would now need to log a call for this whole issue for anything to be done. To take money from someone without their permission is *****ing. Poor service and a don't care attitude. Really disappointing.</p>