DF
Deborah F
1 reviews | Active since Sept 2010
19 Dec 2019, 18:43
Shocking Service.
It seems bad reviews don't change this bank. Trying to get someone to help me with my accounts at Bayside Branch is a nightmare. Tried emailing several of the staff members with no response. Called Customer Service who can not help and can not put my call through to the branch. Lodged a complaint a few weeks ago, response - This will be dealt with as a matter of urgency. Still nothing. I live in the UK and finding it really difficult having my accounts with this bank. They really need to change with their customers. Without us there is no bank therefore no jobs.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Dec 2019, 04:18Hello Deborah,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply20 Dec 2019, 04:18
Official
Hello Deborah,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
27 Dec 2019, 14:03Hello Deborah
The matter has been escalated and we will keep you updated.
Kind regards
Complaint Resolution Centre
Standard Bank's reply27 Dec 2019, 14:03
Official
Hello Deborah
The matter has been escalated and we will keep you updated.
Kind regards
Complaint Resolution Centre