BW
Basil W
1 reviews | Active since Feb 2023
23 Feb 2023, 09:38
Shocking service!!
The service from Standard Bank is really shocking. I did an immediate payment to my credit card account, for which I was charged R37.00. Two hours later the transfer had still not appeared in my card account!!
I tried calling to question this, only to be put on hold for 15 minutes and eventually put the phone down.
Standard Bank, your service sucks! How can you charge me for an extra amount for an immediate payment and the transfer is not immediate by any means and then when I call, the call is not responded to!
I would advise anyone to think twice about dealing with you!
I am disgusted with your service and it is just getting worse!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Feb 2023, 09:50Good Day Basil
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply23 Feb 2023, 09:50
Official
Good Day Basil
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
BW
Basil W's updateReviewer Update
23 Feb 2023, 10:07Thank you. I eagerly await your call.
BW
Basil W's update23 Feb 2023, 10:07
Reviewer Update
Thank you. I eagerly await your call.
Standard Bank's replyOfficial
23 Feb 2023, 10:40Good day Basil
We will gladly assist and our team will definitely be in touch with you.
Looking forward to assist you in the best way we can.
Have a lovely day further.
Thank you
Kind regards
Standard Bank Help Centre
***
We will gladly assist and our team will definitely be in touch with you.
Looking forward to assist you in the best way we can.
Have a lovely day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply23 Feb 2023, 10:40
Official
Good day Basil
We will gladly assist and our team will definitely be in touch with you.
Looking forward to assist you in the best way we can.
Have a lovely day further.
Thank you
Kind regards
Standard Bank Help Centre
***
We will gladly assist and our team will definitely be in touch with you.
Looking forward to assist you in the best way we can.
Have a lovely day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
23 Feb 2023, 10:50Hi Basil
We truly apologize for the delay it took in the funds reflecting within your account.
We are please to hear that the matter has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We truly apologize for the delay it took in the funds reflecting within your account.
We are please to hear that the matter has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply23 Feb 2023, 10:50
Official
Hi Basil
We truly apologize for the delay it took in the funds reflecting within your account.
We are please to hear that the matter has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We truly apologize for the delay it took in the funds reflecting within your account.
We are please to hear that the matter has been resolved.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***