Shocking ***** Process and Solution- management too

I get a ***** credit card transaction come off while at work. My account goes to -R960 - which shocked me. I phone the ***** helplines - so unhelpful. Tell me I need to wait 12 days for ***** investigation to investigate - then have to re-order a card, and wait another 5-7 business days for that. So no fault of my own, I now have no credit card for 10 days or so - what the hell? Shocling treatment and solution for customers!!! Customer gets punished for doing noting wrong by choosing standard bank