SHOCKING POOR SERVICE

I USED TO BE ONE OF YOUR PRESTIGE BANKING CLIENTS. THE WAY YOUR VREDENBURG BRANCH IS BEING MANAGED, WAS THE REASON I TOOK MY BUSINESS ELSEWHERE.<br> Unfortunately I have one piece of unfinished business: I had a 32 day call deposit account that I closed last year already. <br> I have tried numerous times to collect the final settlement cheque at the branch - without luck: <br> 1st time: (5 to 6 weeks ago) After waiting around 10 minutes in a queue to get to a cashier, I was promptly told to go to enquiries. The branch was in the middle of construction and it was noise and dust all over. As I have waited in one queue already, I only waited around 20 minutes in the enquiries queue before I left.<br> 2nd Time: (4 weeks ago) I waited for another 30 minutes in the queue and after seeing how one after another clerk goes on lunch breaks, until there was only one left and a long queue of customers, I again left.<br> 3rd Time: (2 weeks ago) Between my wife and I we waited in excess of 40 minutes and was still unable to speak to clerk. Again, clerks taking frequent breaks while facing a long line of waiting customers. SHOCKING SERVICE.<br>