1 reviews | Active since Oct 2016
Shocking lack of Valueing Clients
<p>So I wrote an email to your credit card division to request a review of my interest rates, considering that I am a loyal client and have been for many years with an outstanding credit record and never once having missed a payment. This is as far as I am concerned, standard practice. I got a shocking laclustre email response simply stating that this is not possible as the interest rate is part of an agreement of the contract. I have during the years done this many times on various loans and credit facilities. So how come this is suddenly not possible? NO detail, no effort from your side...simply that this is not possible. And the only time a person gets personal feedback from Standard Bank is when you complain. Why must one always resort to complaining before getting the service you should get straight out? I am so over this lack of valueing me as a client. I will take my funds elsewhere where I am positive I will not be treated as another number and get the service and interest rates I deserve. </p>
Good day Tersia Van Der Walt
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Tersia Van Der Walt
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Tersia Van der Walt
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Tersia Van der Walt
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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So this just goes from bad to worse. I call following up on a request logged on my garage card on Monday. I get zero response within the promised 48 hours. Now the consultant advises me it was never sent and has to be done again from scratch, I have to wait till Monday for feedback. What nonsense is this? And the complaints resolution agent assigned to the original complaint emailed me to ask for my account details and have since disappeared into thin air. No response on two follow up emails. This is SHOCKING! Have been on the phone for an hour now. Seriously, who has time to do this? I am lost for words...
So this just goes from bad to worse. I call following up on a request logged on my garage card on Monday. I get zero response within the promised 48 hours. Now the consultant advises me it was never sent and has to be done again from scratch, I have to wait till Monday for feedback. What nonsense is this? And the complaints resolution agent assigned to the original complaint emailed me to ask for my account details and have since disappeared into thin air. No response on two follow up emails. This is SHOCKING! Have been on the phone for an hour now. Seriously, who has time to do this? I am lost for words...
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
You put such generic answers to complaints for the public to see, yet do nothing to resolve queries. I received the same generic response that this forms part of the contract which is utter nonsense. Goodbye after a very fruitful 14 or so years relationship. You will receive communications to close all of my accounts with you soon. Nothing changes the fact that one always need to complain to get any sort of service. I hope the public sees that Standard Bank let's good customers with an outstanding credit record slip through their fingers...my money is probably nothing to you.
You put such generic answers to complaints for the public to see, yet do nothing to resolve queries. I received the same generic response that this forms part of the contract which is utter nonsense. Goodbye after a very fruitful 14 or so years relationship. You will receive communications to close all of my accounts with you soon. Nothing changes the fact that one always need to complain to get any sort of service. I hope the public sees that Standard Bank let's good customers with an outstanding credit record slip through their fingers...my money is probably nothing to you.