Shocking Lack of Customer Service.

On 21st September 2017, I "purchased" pre-paid airtime for R290.00 through my account with Standard Bank. The air-time I 'purchased' just never appeared on the two cell phones I bought it for. After waiting until the next day I was clueless as to what was going on. I then phoned the Standard Bank "helpline". They were not concerned at all and could offer no explanation, telling me I will get a reference number. I waited endlessly on the "helpline" and at last put the phone down. They sent an SMS with a reference no. telling me that my 'service' request is only due on 02/10/2017! Unbeleivable! How many other "clients" money did they receive who 'bought' pre-paid airtime which is now sitting in their vaults to gain interest until 2/10/17? I then went personally into the Standard Bank Walmer Park Branch to try and sort this problem out, but again no interest shown by the staff and no answer given to me! Up to this point they have not refunded my money to me. Absolutely shocking, non-existant service!! I suppose that a customer like myself that has supported Standard Bank for approximately 40 years makes no difference to them. I think it is time for change.