IT
Ivan T

1 reviews | Active since Jul 2013

31 Aug 2020, 11:40

Shocking Insurance **** by Standard Bank

I can hardly believe that I am writing this complaint again!! Last month I posted a complaint with regards to Standard Bank Vehicle finance and their insurance **** in conjunction with Hollard. I went to the banking ombudsman who also carried the complaint forward to Standard Bank. After a few weeks of extreme inconvenience on my part and astonishing incompetence on the part of Standard Bank, I did receive an email from Standard Bank complaints to say that the **** insurance policy that had been taken out by Standard Bank/Hollard in my name without so much as me even seeing the policy or signing a thing, had in fact been cancelled and I would not have any funds taken from my account. Oh low and behold comes this last Saturday morning when I see a payment taken by Standard Bank Vehicle Finance. I called them today (Monday) and was advised that the payment was for.... you guessed it, insurance!! I am beyond disgusted with Standard Bank, if I can give anyone advise reading this DO NOT TAKE FINANCE WITH STANDARD BANK-EVER!

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Replies (1)
Standard Bank
Standard Bank's reply31 Aug 2020, 16:52
Official
Dear Ivan

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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