Shocking incompetence and customer care

Went into bank to action simple procedures four days ago. Today none of the three issues were resolved. Went to bank again today; spent more than an hour there. Issues still unresolved, but should apparently fall into place after some action was taken by the person who assisted me. I had to insist that action was taken while I was still in the bank. Vague offers to look into it and phone me, did not satisfy me. Will the issues be resolved this time? Will the person actually phone me and follow up this time? The person who attended to me actually said today that he would MAYBE phone me. I had to urge him to do better than that, after which he undertook to phone me on Monday. Will have to see about that. Considering change of bank after being with Standard Bank for more than 30 years.