Shocking incompetence

On the 26 April 2018 i close my credit card with Stanley Brodkin Maditsi Inc Attorneys assisted by Viginia Mhlangeni as it was handed to them by standard bank, on the 04/05/2018 the confirmation of the settlement was sent to standard bank and Viginia advise me that within 14 working days my name will be removed from ITC. I spoke to Mosina at Standard bank call center on ********** 807 option 3 on the 22/05/2018 she said they have receive the letter of confirmation and the account is closed but they not yet attended to and she dont know when they will attend to it.

I just spoke to Solly Mbongo now he explain to me that they have not yet attended to as yet , the request was not sent and account was not closed.

the Attoney has done there part, why mosima did not tell me that my account is still open and the request still need to sent.

i am so disappointed, i want my account to be closed as soon as possible, and my name to be removed as promise 14 working days.