SHOCKING INCOMPETENCE!!!

My house was flooded after Standard Bank initially appointed a contractor who fitted faulty parts to my geyser - and then failed to remedy it for over a month despite repeated requests to get the original contractor back to fix it.<br> <br> On 6th January I lodged a claim with Standard Insurance - and was advised that a consultant would contact me. After 24 hours of no contact - I called again - and this time was allocated a claim number and advised by sms that 3 contractors had been appointed to repair the ceiling, cupboard and carpets.<br> <br> When I followed up I was informed that there were 2 claims - so I instructed them to cancel one of the claim numbers as I had only lodged one claim.<br> <br> After 3 weeks of waiting for a contractor to repair the damage I called one of the contractors - to be advised that Standard Bank had advised them that the claim had been cancelled.<br> <br> So instead of cancelling the duplicate claim - they cancelled both!<br> <br> Of course - it is easier to sit down face to face with God than it is to speak to anybody at Standard Bank who can actually get the problem resolved.<br> <br> Once again Standard Bank have excelled in their incompetence!