Shocking how easy it is to take money from clients

My account was suppose to be closed, I have requested it. It was not done 9 months later I get a transfer and the account is still opened and I am charged almost R700 bank charges. Not even platinum clients at Absa bank pay this amount. I have tried to get hold of people responsible to assist from head office but shocking they all are not available. I would kindly request that my money be refunded back in to my account asap. <br> In this day and age no one and not even you will accept to be charged on an account you never used for 9 month.