Shocking experience from Standard Bank

I have been a standard bank client since i was in high school and i had never been this disappointed/shocked/embarrassed to be their clients.

I had requested a credit card to be delivered at my closet branch over a month from now and i still have not received it. They took it to the wrong branch and i have been calling for them to send it to my branch and i have been communicating with my prestigious banker but no feedback has been received. It is than my responsibility to keep following up on this?????

Standard bank insurance broker did not inform me that when the model has changed on there system so will the price. I had therefore ask them to specify where in the recording did the consult i spoke to inform me that the premium will change and they still have not returned my email.

It is really frustrating to deal with a bank that does not keep it promises and does not respond when they should. We need a bank that can get things done when they said they will and one that can handle clients queries effectively and efficiency.

Is this too much to ask from standard bank??????????